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Accessibility statement

We are committed to protecting your personal data and ensuring your privacy is respected at all times. Our policies explain how we collect, use, store, and safeguard your information in line with GDPR and NHS standards.

At Wellola, we are committed to creating digital health solutions that are accessible, inclusive, and equitable for everyone, including NHS staff, patients, and the public, regardless of ability, communication preference, or the device they use.

This statement outlines our approach to accessibility in line with the Web Content Accessibility Guidelines (WCAG) 2.2 AA, the NHS Service Standard, and the Accessible Information Standard (AIS).

Our Commitment to Inclusive Digital Healthcare

We believe that digital healthcare should be usable by all. Portasana, our patient portal, has been intentionally designed to support users with a wide range of needs, including those related to vision, hearing, mobility, literacy, language, and cognitive ability.

  • Inclusive: Designed for diverse users, including those with disabilities or language barriers
  • Usable: Clear, simple, and intuitive interfaces to reduce complexity
  • Equitable: Offering flexible communication options and alternative formats

Key Accessibility Features

Responsive and Scalable Design: Portasana dynamically adjusts to desktops, tablets, and smartphones, ensuring content is easy to read and navigate on any device.

Simple and Intuitive User Experience: Clear layouts, predictable navigation, and well-labelled elements (e.g. Appointments, Care Pathways, Notifications) allow users to manage their care independently and confidently.

Structured and Customisable Content: We standardise the presentation of critical information, such as appointment details, questionnaires, and letters, to ensure clarity, consistency, and user preparedness.

Accessibility Support Across Needs

  • Visual accessibility: Adjustable font size, letter spacing, word spacing, line height, and compliant contrast ratios.
  • Language accessibility: Support for multi-language content across documents, questionnaires, and surveys, with patient choice and display of alternative languages alongside scalable text.
  • Audio accessibility: Text-to-audio functionality to support patients with visual impairments or low literacy levels.

Inclusive Demographic Capture

Portasana allows for the secure collection of demographic information, enabling healthcare providers to better understand and address the specific communication and access needs of their patient population.

Testing and Compliance

Our approach includes both automated and manual testing, ensuring compliance with:

  • WCAG 2.2 AA
  • NHS digital accessibility and service standards
  • Government Digital Service (GDS) guidance
  • The Equality Act 2010

We conduct regular audits using tools like Wave, Lighthouse, Axe, and manual testing with assistive technologies.

Continuous Improvement

Wellola recognises that accessibility is an evolving goal. We continuously monitor, assess, and improve Portasana using user feedback, accessibility audits, and inclusive design practices. Our development and design teams receive regular training to ensure adherence to best practices in accessibility and usability.

Feedback and Contact Information

Your feedback is essential in helping us improve. If you encounter any accessibility barriers while using Portasana, or if you have suggestions for improvement, we would love to hear from you. Your feedback helps us improve the experience for everyone.

Email: support@wellola.com

Statement Maintenance

This accessibility statement was prepared on 15/05/2025 and will be reviewed annually or whenever significant changes are made to Portasana.