Digital Letters Module

Inclusive, Trackable Digital Letters with Built-In Paper Fallback

Deliver essential information to patients through a secure online portal, while maintaining a hybrid mail fallback to cater to those who prefer traditional methods. This approach reduces administrative tasks, cuts costs, and ensures all patients remain informed and included.

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What it does?

Provides patients with digital access to clinical letters, respecting their individual communication preferences. If a letter remains unread after a set period, our system automatically dispatches a printed copy via hybrid mail, guaranteeing no patient is left behind.

How it works?

Patients receive instant alerts and can access their correspondence from any device, while non-digital recipients are served through print workflows.

Why it matters?

By combining the efficiency of digital delivery with the reliability of postal fallback, you can significantly reduce postage expenditure, accelerate communication timelines, and promote equitable access to information.

Key Benefits

Personalised care pathways for multiple conditions

Reduce postage and printing costs at scale with digital-first delivery

Accelerate communication with instant, trackable digital outreach

Lower admin workload through automated, closed-loop workflows

Boost patient engagement and satisfaction across all demographics

Key Features for Patients & Clinicians

This module provides tailored digital experiences for both patients and clinicians. Patients are supported with step-by-step care, resources, and tracking tools, while clinicians gain insight through dashboards and alerts, enhancing care delivery and improving engagement.