Messaging Module
Modern Patient Messaging: Flexible, Fast, and Cost-Efficient
Transform communication with real-time, secure messaging between patients and care teams. Portasana’s powerful messaging tools reduce admin, improve outcomes, and ensure no message goes unanswered - digital-first, flexible, and fully compliant.
What it does?
Enables secure, uni and bi-directional messaging that supports personalised 1:1 conversations, large-scale broadcasts, and fully automated workflows. Patients and providers can exchange messages, with ease - all in one place.
How it fits?
Accessible via the patient portal and Staff Station, messages can be triggered manually (personalise 1:1) or automatically (e.g. pre configured appointment reminders), with full audit trails and attachment support. Each care team or service can manage communications through a recognised, dedicated inbox - ensuring clarity, accountability, and speed..
Why it matters?
Reduces call volumes, improves patient access, and empowers clinical teams to engage proactively or reactively, all while maintaining complete visibility, traceability, and control over every message sent or received.
Key Benefits
Personalised care pathways for multiple conditions
Cuts administrative costs by reducing inbound calls and manual follow-up
Speeds up patient contact through secure, automated digital messaging
Centralises all communication into a single, trackable platform
Improves care continuity and clinical documentation accuracy
Scales efficiently across services with shared, structured inboxes
Key Features for Patients & Clinicians
This module provides tailored digital experiences for both patients and clinicians. Patients are supported with step-by-step care, resources, and tracking tools, while clinicians gain insight through dashboards and alerts, enhancing care delivery and improving engagement.
Secure communication
Send and receive messages from any device, anytime.
Instant notifications
Stay informed via SMS, email, or push alerts.
Document sharing
Access and share clinical attachments, photographs, documents securely.
Let’s connect
Connect with our team to explore how Portasana® can support your care delivery goals — from reducing admin burden to enhancing patient outcomes.
- Tailored walkthrough for your organisation
- Live Q&A with our healthcare technology experts
- Guidance on integration, modules, and ROI
